Shipping & Returns

Last updated: July 25th, 2026

Here's everything you need to know about how your order gets to you, and what happens in the rare event something goes wrong. We've kept it short and straight — you shouldn't have to dig for the answer to "when's my stuff getting here."

If you'd rather just ask a human, we're at support@theaubx.com and we actually reply.

The quick version

• We ship fast — usually within 24 hours of your order clearing. Very rarely longer, but NEVER over 48 hours. If I take more than 48 hours to ship your order, something is probably wrong with me, maybe call the cops?
• You'll get tracking info via email once your order's on its way.
• Because of the nature of research materials, we can't take general returns, but if your order shows up damaged, wrong, or defective, we fix it, no hassle. The terms of sale page has an explanation for that. Email us a pic, and we will get on it.
• Questions? Email us. We're friendly.

Shipping

When your order ships

Once your order is confirmed and payment clears, we get to work. Orders typically ship within 24 hours. We package everything carefully — these are research materials, and they're treated with the respect they deserve on the way out the door. Keep in mind mistakes do happen, but we try our very best.

Orders placed on weekends or holidays get processed the next business day, because even we occasionally sit down.

Tracking

As soon as your order ships, we'll send you a tracking number so you can follow its journey. Refreshing the tracking page eleven times a day is a time-honored tradition, and we won't judge you for it. But disclaimer — it won't make it arrive any faster.

Delivery estimates

Delivery time depends on the carrier and where you're located. We'll give you the best estimate we can at checkout, but once your package is in the carrier's hands, the timeline is up to them. Expect 3-5 business days if there are no weather or outside factor delays. We can pack it perfectly and hand it off on time, but we just can't personally escort it to your door (we've asked; they say no, might be kinda weird anyway.. Or I guess you could come here and pick it up too? Idk let's leave all that to the carrier).

If your package is delayed or goes missing

Carriers are usually reliable, but every now and then a package takes the scenic route. If your tracking hasn't updated in a while or something seems off, reach out at support@theaubx.com with your order number and we'll help you chase it down with the carrier. You won't be left figuring it out alone.

Risk of loss

To keep things clear: once we hand your order to the carrier, responsibility for the package (what the legal folks call "risk of loss and title") passes to you. That said, if something goes wrong in transit, we're still going to help you sort it out, see the damaged-package section below.

Returns

Let's be upfront: because of what we sell, we generally can't accept returns once a product has shipped. This is standard across the research-materials industry, and it comes down to integrity — once a product has left our hands, we can't verify it was stored and handled properly, and we're not willing to resell something we can't vouch for. It's not us being stingy; it's us keeping our quality promise intact.

But here's the important part: that policy is about buyer's-remorse returns, not about us dropping the ball. If we got your order wrong, keep reading.

When something's actually wrong

If your order arrives damaged, incorrect, or defective, that's on us to make right — full stop.

Just email us at support@theaubx.com within upon of delivery with:

• Your order number
• A quick description of the problem
• A photo

We'll sort it out with a replacement or a refund. We'd genuinely rather fix the problem and keep you as a customer than win a debate over a shipping label.

Refunds

When a refund applies, here's how it works:

• Refunds go back to your original payment method — same card, same account.
• They typically take a few business days to show up after we process them, depending on how quickly your bank feels like moving that week.
• We'll email you once the refund is on its way, so you're not left wondering.

If a full order gets canceled before it ships (by you or by us), you'll be refunded in full. No restocking fees, no fine print, no catch.

Canceling an order

Changed your mind? If your order hasn't shipped yet, email us as fast as you can and we'll try to catch it before it goes out. We're quick, so don't dawdle. Once it's shipped, we're into the "something's wrong" process above rather than a straight cancellation.

A note on where you can ship

It's your responsibility to make sure you're allowed to purchase and receive research materials where you live. We ship to the United States ONLY, and by ordering you're confirming you're good to receive them at your location.

Still have questions?

If anything here didn't answer what you needed, or you just want to talk to a real person before ordering, we're here.

AubX LLC
Email: support@theaubx.com
Website: theaubx.com

For the full legal terms behind your purchase, see our Terms of Sale. For how we handle your information, see our Privacy Policy.